PHMA Birthday Party Booking Policy
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1. Reservations & Deposits
• A non-refundable deposit of $50.00 is required to secure your party date and time.
• Full payment is due on the day of the event. If payment is not received, the reservation may be cancelled.
• Reservations should be made at least 2 weeks in advance to ensure availability.
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2. Cancellations & Rescheduling
• Cancellations made 7 days or more prior to the party will receive a full refund, minus the deposit.
• Cancellations made within 1 day of the party will forfeit the full payment.
• Rescheduling requests must be made at least 7 days in advance. One reschedule is allowed at no extra charge, based on availability.
3. Guest Count
• Each package includes admission of the birthday child and two adults, and up to 10 children accompanied by 10 adults. Additional children can be added for a fee of $5 per child. Additional adults can be added for a fee of (maximum of 30 children total).
• Final guest count must be confirmed at least 1 day prior to the event. Final payment will be calculated on the day of the event based on the number of children and adults.
4. Party Times & Duration
• Party packages are 2 hours long, which includes one hour of interpreter led activities and use of the party space for the duration of the booking.
• Parties must start and end at the scheduled time to ensure availability for other bookings. Additional time can be arranged in advance for a fee, depending on availability.
5. Supervision & Safety
• A minimum of 2 adult chaperones must be present for the duration of the party.
• Children must be supervised at all times, especially around the touch tank and live animals.
• Guests are expected to follow aquarium rules, including touch tank safety guidelines.
6. Food & Decorations
• Outside food and beverages (excluding cake) are not permitted unless approved in advance.
• Decorations are allowed but must be pre-approved by aquarium staff. No confetti, glitter, or balloons are permitted for the safety of the animals.
7. Weather & Aquarium Closures
• In the event of a weather-related closure or other emergency, we will reschedule the party at no additional charge, based on availability.